6/10 Okay
Michael R.
9 Jan 2024
Liked: Cleanliness, location
Disliked: Check-in
First Ski Trip Out West
Check In problem: on Sunday 1/31/23 the front desk failed to tell us for approximately two hours that they didn’t manage the unit and therefore didn’t know if we could check in early. (Also when we requested more towels to use at hot tub they said they don’t manage the unit and would not provide towels. Craig was responsive when we spoke with him and got us towels by Monday morning.) As to the check in, I would have appreciated it if had been explicitly communicated to me that the front desk didn’t manage the unit by you so that I would have known to make our early check in ( or check in) inquiry directly. I had sent an email as per your instructions with our flight and arrival time so I assumed that there would have been some follow up from you to make the check in seamless.
Physical condition: the shade in the master bedroom that leads to the terrace is off its track and can’t be lowered, the other shades are worn and not in best condition. The kitchen is well equipped with cutlery, glasses, plates, pots, pans, and Mr. Coffee. That was great.
The beds were comfortable. The furniture was fine. The instructions for using the tv were useless and I just used the Roku remote.
Location: the location is very convenient, approximately a 7 minute walk to the gondola. The shuttle to the mountain and town was outstanding.
We had an enjoyable stay over all and I do appreciate your inquiry about our stay.
Thank you.
Michael R.
Stayed 5 nights in Dec 2023
