We were disappointed on so many levels in this rental. We’ve rented homes for 15 years and have never had anywhere near the issues encountered with this owner. The internet did not work. In fact, the company confirmed it had been cut long before we arrived. Prior guests reported the internet wasn’t working. When I told the owner, he asked that I contact the internet company, shared his account information. I did. The owner expected us to spend the day (another day after troubleshooting on the phone) waiting for tech to come. This is when we learned the line had been cut. The repair will take some time. He also asked me to contact DirecTV about remote not working for outside TV. I did not do this. We had to move one of the inside boxes outside to use the outside TV but then could not watch inside. Each remote is programmed to a specific TV so this was another challenge. The other big issue we encountered was the refrigerator/freezer. The freezer was not working properly upon our arrival. We notified the owner early the 2nd day when we noticed this. Our ice cream was melting, ice maker was dripping. He sent repairmen 3 times and finally ordered a replacement, it was late afternoon on the 5th day of our stay before it was replaced. We lost a lot of food, had to buy a lot of ice, and lost another day of our vacation waiting for a refrigerator to be delivered. We were told it would be delivered in the morning, but it was late afternoon before it arrived. Things do not match the pictures in the listing. The minifridge is not in the cabana, there is only 1 ceiling fan out there. The outdoor furniture really needs to be replaced. Cushions are flat or missing, several chairs are coming apart. One chair is missing from breakfast table. The dishes were so dirty/greasy we had to hand wash everything. The dishwasher does not clean the dishes. The microwave was so gross you would not want to put anything in it. The property is not well kept, there is trash scattered all over the fenced-in yard. The house needs a good cleaning. There are cobwebs, dust, and dirt. Our son almost cut his toe off when he accidently ran into one of the dressers due to a sharp lip on it. For the pros: the owner was responsive, the pool was wonderful on some very hot days, the cabana was conveniently located and kept us out of the sun. We asked the owner for a partial refund due to the lost days that we had to spend at the house because of the issues. He stopped responding to us.