Our 2 days at Unit 4 were both comical and frustrating. I took my 15 year old son and 2 of his buddies for a couple of days. Edencrest Resort personnel were good, questionable, and OMG.
1. Staying on the side of a mountain brought back thoughts of the deadly wildfires a couple of years ago in Gatlinburg. So, to arrive at our cabin to find the road barely passable because cars were parked all along one side, was alarming. The cabin below us was huge, and there were about 6 cars and an SUV with a u-haul trailer, parked on this 2-way, winding mtn road. We were in a Ford F150, so it was a tight squeeze! I even offered to let them use our driveway ( one of them had parked there already, anyway). I called Eden Crest's number, but unfortunately the office was already closed and I got the lady at reservations. She 'didn't see what the problem was', and there was nothing she could do about it. I asked if she had heard about the wildfires in Gatlinburg a few years ago, that killed people who were trapped. She said if someone from security 'should happen by', I could let them know that I felt it was a problem. WTH?
The next morning, there were cars parked on BOTH SIDES of the road. Not joking. We literally threaded our way between them. I spoke with a lady at the office, who had common sense to say yes, that's not safe or legal, and would pass the word that the reservations lady had brushed off my fear.
2. The foosball table had no ball, disappointing for 3 teen boys.
3. The chain lock on the front door is installed BACKWARDS, rendering it useless.
4. The large party left a huge pile of trash bags outside, which stayed there over 24 hours. In bear country.
5. About 6 feet from the end of our cabin was a big, sheer drop to a road below. I asked if the burned-out security lights on the end could please be replaced, so I could safely walk my dogs that night. Later, the maintenance man left a note that he had replaced the PORCH light... which was working fine.
6. There were blinds throughout the cabin, but NONE in the bathrooms!?
The cabin was clean, pretty and comfortable, but my Lord. I won't ever be using them again. The thoughtful, courteous, intelligent office staff just can't trump rude, thoughtless 'so what if you all die?' reservations lady, locks installed backwards, and pitch black walks along a cliff edge.