10/10 Excellent
Daphne B.
8 Oct 2024
Liked: Cleanliness, check-in, communication, location
Great property but beware of surprise charges
Everything about our stay at this apartment was wonderful except for the surprise charges for electricity at the end of our visit. The apartment itself is spacious, well-appointed, immaculate and in an ideal position - away from crowds but close to vaporetto stops and grocery/bakery shops. Our hosts were welcoming, helpful and enthusiastic. The surprise cost came at the very end. A deposit of 300 Euros was required with costs of cleaning included. That much was expected. What we didn't expect was the cost of electricity in kilowatt hours. A deposit is usually a hedge against damages but renting a property then charging for lights and heat, etc. is a little like selling a car then asking the buyer if they want wheels with it. If your company is concerned about the costs of electricity, it might be a better (and more welcoming) idea to include a reasonable and basic amount of electrical usage in the initial fee. If the client uses excessive power (too many showers or uses of the dishwasher, say), it would be reasonable to expect an extra fee. We have stayed in VRBO places many times in Italy but have never been charged for our use of electricity. We were very impressed by this apartment in every other way but felt blindsided by this extra cost. We realize that it IS in the initial contract but were not expecting that when we rented the place, something basic like light and heat would be extra.
Daphne B.
Stayed 7 nights in Sep 2024