2/10 Terrible
Patricia W.
12 Feb 2025
Liked: Location
Disliked: Communication
Renter Beware
The rental is mostly as described, a bit weatherworn but generally serviceable except that we were without running water for almost half our stay. Our issue was with the property manager, Brian V. at ALOHA BEACH VACATIONS. Upon arrival we realized we had no running water. This continued for 3 days, during this period, we had to purchase drinking water and eat out practically every meal, as cooking was not an option. For flushing the toilet, we found a 5-gallon bucket in the garage, collected water from the ocean and carried it up multiple flights of stairs to the 3rd floor rental repeatedly over the 3 FULL days. After 48 hours of no water, we were offered temporary alternate accommodation which allowed us to shower but it meant going back and forth between two locations, a 30-minute drive each way. We were in daily contact with Brian, who made a lot of promises but didn’t follow through on any of them. We would have been satisfied if he had just been willing to meet us halfway on this and comp us for the nights without water, but he refused. After 3 days, we got water, (via a garden hose) but no Hot water for remainder of stay. We contacted VRBO, they reached out to Brian directly and were told that he would not provide us with any compensation for being out of water, as there was a NO-Refund policy. There are people in this world that do the right thing and others that do what they can get away with. Renters-Beware when dealing with Aloha Beach Vacations.
Patricia W.
Stayed 7 nights in Dec 2024
