4/10 Poor
Thomas A.
23 Aug 2023
Liked: Check-in, communication, location
Disliked: Cleanliness
Sleepless in Hilton Head
Pros:
Pictures were a good depiction of what the property looks like.
Offered plenty of room to hang out
They were accommodating for us to check in early and offered a late check out which we didn’t end up needing.
They got right back to me when I contacted them via Vrbo messages.
Nicely equipped kitchen.
Cons:
Dog hair covered couches which needed to be cleaned before we could even sit down.
Gas grail was neglected and had a major flair up due to being full of grease. We had to cool it down and thoroughly clean it prior to use.
Upstairs shower is an unreasonably high step up into it even for me at 6’2”
Had to rend bikes because complimentary bikes were too rusted and kept losing the chains
Had to buy beach chair because to ones that came with the unit were rusted as they hung outside.
The upstairs bed’s like expectancy expired a long time ago. It sinks in the middle so bad two people
Couldn’t sleep in it. With no other option, I’m slept alone (of tried to sleep) in pain. Worst bed ever.
Contacted manager initially about the dog hair on the couches and the response was totally bizarre. She asked me if she should order a “deep clean” prior
To the scheduled fall maintenance week. Did not offer to take care of it during my stay. Send her this list of concerns and she thanked me for not putting the info on VRbo. MEVER OFFERED ANY FORM OF COMPENSATION or to even reimburse for the chairs and bikes. I’ve always liked VRBO but this was bad
Thomas A.
Stayed 7 nights in Aug 2023
