8/10 Good
Jude D.
22 July 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
We were Guinea pigs
Problems we faced: The boiler was not working on arrival
The bedroom lacked a cupboard/ drawer unit so we had clothes in piles on the floor
The oven/grill kept tripping the electricity
The pool was not clean and the level was too low - this took about 5 days to rectify
The hedge by the gate was blocking the gate and therefore causing the gate to be very difficult to open and close, this needed the Gardner to come and cut it back
The owner had taken the cards for rubbish away therefore the agency had to sort this for us
The hairdryer in the bathroom did not fit the socket
We had visited the Trulli back in 2017 and enjoyed it so much that we wanted to return but we felt that nothing had been checked before our arrival
We also would like to recommend that if your visitors arrival is late that maybe bread/croissants could be left for breakfast the next day. The welcome pack with milk, wine, candle and savoury snacks was appreciated. Possibly another cupboard staple could be salt and pepper.
Our stay in beautiful Puglia was not spoilt but we were continually on the phone to the agents and this should have been avoided.
Jude D.
Stayed 10 nights in Jul 2024
