6/10 Okay
Eric H.
28 Dec 2023
Liked: Check-in, communication, location, listing accuracy
Family Holiday Trip
We booked the home to get our extended family together with adult kids. The rooms were sufficient but use of the “owners apartment” made things less tight. The area was great for being in the country but close to the small towns nearby and easy access to Mass Pike.
Our rating of 3 stars comes from several issues. The bedding is old and worn. There were broken appliances such as the blender/food processor, and more glassware would have been helpful. Towels and wash clothes were at a minimum. But one of the major issues related to finding of mouse droppings under the throw pillows and cushions of the couches in the main gathering rooms. We could here the mice at night.
The second major issue was malfunctioning of the heating system. The 3 thermastats were Nest type. All were touchy to set often triggering a menu to enter a passcode. The downstairs thermostat would shutoff if everyone was out for several hours. We came back with the temperature in this portion of the house below 60. The upstairs thermostat serving the master bedroom was not functional and caused the heat to remain below 65 with the blower turning on and off every 5 seconds.
Granted, the owner was responding to my VRBO messaging. He did send out the cleaning crew to vacuum the mouse droppings and provide additional towels. However it took 3 days for him to address the heating issue even though we were fairly certain something was wrong.
Eric H.
Stayed 5 nights in Dec 2023
