4/10 Poor
Heather S.
27 Aug 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Renter Beware
I did pause when the booking required not only a security deposit but also accidental property damage insurance. I almost backed out, but my excitement for my trip won out. I won't make that mistake again.
The trip itself was great. The house was as advertised and what we wanted. The host provided ample communication with how to use the extensive hi-tech in the house. We were highly entertained by the toilet bowl that would light up when used!
However, after returning we were informed we would not receive our security deposit back. We were told we chipped and scratched the surface of a decorative table in the master bedroom. The table was supposedly worth $5000 (!!!), and had to be shipped to Italy for repair/replacement. And I would be expected to pay to cover a replacement for the several months the decorative table could not be used. The "damage" was created by moving small decor to the side, and placing folded clothing and a small amount of jewelry on top of it. A picture of the "damage" was provided but is so small it could have easily been there before we were.
So, either the owner has expensive tastes, elaborate high-tech devices, and delicate furniture in his home but STILL chooses to rent it out, or he is banking the security deposit in addition to the rental fees and making even more money.
You decide for yourself, but we have learned our lesson.
Heather S.
Stayed 4 nights in Aug 2023
