6/10 Okay
Jenna M., Sharjah, UAE
9 Aug 2020
Liked: Cleanliness, check-in, communication, location
Disliked: Listing accuracy
Dubai Family Vacay - Some improvements required
Firstly, then property manager and owner Hugh, is extremely professional and thoughtful in his communications before and during our stay. We know he went to great lengths to fix each and every issue that arose and he did not get frustrated or snappy once, which shows great strength of character. He also took our feedback and acted on it - which is very positive. He agreed with much of what we were saying and I will make reference to these specifics in thie review.
The property itself is more aged than it appears in the photos, the interiors are actually completely different to the photos online (as of our booking in June 2020) and so when we entered the house we were disappointed firstly that it did not look like the photos (it looked much less chic, more run down and with much older furniture). In addition the backyard was pictured with a trampoline, which was not actually at the property. I did give this feedback to the property manager Hugh on our 3rd day, and he responded very positively and agreed and has since booked a photographer to come and take new pics. If I was staying post July 15th 2020, I would check with him that the photos online are indicative of the property and are the new photos (new photos should be taken post 15/07/2020).
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We had some ongoing issues with the air conditioning system upstairs which required work teams to enter the property on 4 occasions during our stay to repair. This was dealt with very swiftly by Hugh, who sent teams around very quickly to look at and try to repair the aircons. In saying this, as holiday-renters its frustrating to have this happen and certainly impacts sleeping and generally being in the rooms. We felt very frustrated at times as we were paying holiday rental prices and having to facilitate people coming in and out (waking up babies etc) throughout our stay. We all felt like the general maintenance schedule of the property could be better managed to ensure these things don't happen while people are paying to stay.
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We had some expectations of the housekeeper as per the listing and previous conversations with Hugh that were extremely different to the actions of the house keeper (Emy) during our stay. The listing had described the property as having a housekeeper to maintain the house each day, do laundry, babysit and cook. But when we arrived, it was a very different situation. Hugh has since updated the listing to reflect Emy's true role, which hopefully will stop any future issues.
