4/10 Poor
Kathy W.
12 Jan 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Falsely represented
Upon arrival after the required time of 5 pm there were no lights on, house was in dark woods, no groundskeeper there to greet us. Driveway ends 50 yards away from house, had to walk across front yard covered with wet leaves and tree roots in the dark. We had no internet or cable or outside lights and half the lights inside were not working. We were unable to reach the groundskeeper. Owner directed us to the circuit breaker switch in the basement later that night. Worst of all problems was the water from all faucets had foul odor of sulfur. The owner directed us to run the water until the pipes were cleared. That meant the whole house wreaked of sulfur/rotten eggs. We had to open all the windows and cover up with warm clothes and blankets. The owner stayed in touch and apologized many times for the water and electric problems. Imagine my surprise when she refused to give
me a partial refund to compensate for all the problems we had. It was far from being the cozy family gathering we had planned. The house was NOT ready for occupancy and should not have been rented.
Kathy W.
Stayed 3 nights in Dec 2023
