2/10 Terrible
Kelsea G.
22 June 2024
Liked: Location
Disliked: Cleanliness, communication
Bug infestation, shrapnel around pool, harassment, etc.
1500 text limit forces me to keep this short:
They charge an 11% tax on top of the utilities they also bill you for. A quick online search shows all area utility companies only charge 2.5-4%. When asked about this they said they'd get back to me (never did; Addressed this with VRBO as I believe it constitutes fraud; they're currently investigating.)
Pool area had small chunks of metal and screws everywhere. We picked up two handfuls worth, but most was embedded in the grooves in the cement. No response from property mngmt despite them being there an hour earlier- until VRBO got involved. Sent pics to VRBO and host. Nadja apologized, offered to refund the first two days, and had a cleaning crew out the next day to clean it. Later that night we noticed about 30-40 small bugs inside in the hallway and entryway coming in under the door. Opened the front door to see HUNDREDS of bugs on the door/doorsill trying to get in. Found bug spray and killed most of them. Later that night found a cockroach (not palmetto bug) in the same entryway. Told Nadja, but she attempted to minimize the issue and assure us this was normal.Blamed it on the rain despite no rain for three days. For some reason she gave our email to a third party pest control co. who began harassing us for reasons unknown, sending emails starting off with,"I don't know where you're from, but in FL..." Sent pics to VRBO who agreed we should leave. Told Nadja we're leaving, continued to harass us til VRBO got involved...
Kelsea G.
Stayed 7 nights in Jun 2024