6/10 Okay
G L.
29 Jan 2025
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
Disappointed
I booked five days for nine people. I am formally requesting some kind of reimbursement and compensation due to the extra expenses incurred and the distress caused by the lack of a functioning property during our stay, based on the following:- Visibly soiled bedding which we had to wash before using- Dirty bathrooms with hair and urine- Dirty floors throughout- Dirty dishes in the cabinets - Two door handles coming off, and sliding back door with loose wall mount- One bedroom and bathroom without electricity/continuously tripping breaker (our guest had to leave because his room was non-functioning)- Flickering lights throughout/faulty wiring- Mostly used toilet paper in bathroom some which were visibly soiled (had to purchase toilet paper)- Particles coming out of fridge ice/water dispenser- We ran out of the following supplies and had to purchase them ourselves (not enough for number of days booked): garbage bags, paper towels, laundry soap, dishwasher detergent, hand soap, cleaning products to clean the house since it was not clean upon arrival.All of the above issues were communicated immediately to the owner, the property phone operator, and the maintenance people multiple times from the start of our trip and every day thereafter. Pictures were included in communication. These issues were never appropriately acknowledged or addressed, and the owner deliberately ignored many of them as well as arguing that things had been addressed when they had not been.
G L.
Stayed 5 nights in Dec 2024
