2/10 Terrible
Stephanie P.
12 Aug 2023
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Family Vacation August 2023
Office staff where we checked in & received our keys was great, resort is beautiful & well maintained by the maintenance tech. TV in bedroom never worked even after reporting it to office so we paid for an advertised amenity we never received. No attempt to fix or replace tv during our stay. The major issue is with the elevator that constantly broke down everyday/night. Had to constantly climb up & down 7 flights of stairs with my 82 year old mother because the elevator constantly stopped working. When reporting the issue we were told anytime we need assistance on the stairs or if we get stuck in the elevator to just contact the local fire department because it's an ongoing issue they know all about. Was always a horrible experience carrying groceries, pool/beach supplies & shopping bags for the day up 7 flights of stairs in the heat. Person who took our complaints over the phone brushed off our concerns and said the elevator is old, has a mind of its own & stops working when it gets overheated. The elevator broke down for hours at a time, sometimes it would break down while we were all at the pool in the evening & not be repaired until the next day. It constantly broke down at random times and stayed that way until somebody came to fix it, which was always a long wait. My elderly mother had to take a heart pill everytime she had to climb the stairs becuase it was so strenuous on her. We reported these dangerous issues to the staff but the elevator kept breaking down.
Stephanie P.
Stayed 4 nights in Aug 2023
