2/10 Terrible
April B.
29 Nov 2022
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Disappointed
Do not book this house by the pictures posted. This is a misrepresentation of what the house actually looks like. The communication with the property manager was nonexistent. Instead they send automated emails or a representive for the company Nova. We paid for heated pool and the entire time we were there the pool was not heated. They sent a maintenance person to the property who said that when it's cold outside you can't expect the pool to get any hotter....then why offer heated pool option for additional cost. The ice maker was broke. Maintenance came said they would be back but never came back. House can accommodate 22 but they only supply enough eating utensils for 12. Two days after being there the toilets started to grow black mold. Not in just 1 toilet but all toilets. The water has a very strong metallic smell. Do not drink the water from the fridge. The filter needs replaced. They supply a PS4 with no games. All the TV remotes are scattered about and you have to guess which remote goes to which TV. 3 of our remotes did not work. Air hockey table is missing screws so you can't play it without it almost collapsing. They don't have anyone riding around enforcing rules. I stayed for 10 days. Every night loud music past 11. I even reached out and heard nothing back. They tell you only 5 cars per house, several houses had 6plus. So many that they were actually parked in yards and sidewalks. The list goes on but I don't have the time or energy to say all the terrible things about this property and the management. All I can say is that it would be in your best interest NOT to rent this house. You will be extremely disappointed from the moment you walk in the door. The most frustrating thing about all of this is that I
reached out weeks before my stay regarding concerns I had after reading previous reviews, was promised the issues I pointed out were resolved. LIES.. That's all you get from this property. I really wanted to like this house too.
April B.
Stayed 10 nights in Nov 2022