6/10 Okay
Stephen D.
15 Feb 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Communication
Repeat Customer but Never Again
This was our second year staying at this location. Our experience this year was significantly worse than our pleasant stay in 2021.
The property is well cleaned and the cleaning staff does a good job throughout the week.
Checking in was simple but we initiated all communication with the management company. A few days prior to our trip I asked the owner to get involved since they were non responsive.
During our first stay the listing was very accurate. This time around, we noticed the property has declined in quality. We were without hot water for roughly 72 hours. My disappointment was not so much that the facility ran out of hot water, it was that the property management company was again not communicative unless I reached out for a status update. We were on the verge of finding alternative rooms in a local hotel for the remainder of our stay.
Once the gas tank was filled in the evening, we decided to stay but then had very low water pressure. We were exhausted by the hot water dilemma that we decided to deal with it and stay the last couple days.
The location is great and in the heart of the romantic zone. We enjoyed ourselves the first trip and wanted to have our friends share the same experience we had in 2021. We felt neglected and stranded given that we had no updates. We couldn’t cook the meals we had planned and rescheduled our night life activities since we were unable to shower. I’ll leave you what they told me, “Well you’re in Mexico”.
Stephen D.
Stayed 7 nights in Feb 2024
