I really wanted to rate this higher but there were just too many things wrong with this place to do that. That being said, let me state that the owner was extremely easy to communicate with and replied quickly even though they weren’t the replies we wanted. We were hoping for an early check-in (before the 3pm stated in the contract)and he said it depended on if the cleaners were done as there were tenants leaving that morning (understandable) but to go by around 1 or 2 and see. We went at 1:30 and there were 3 cleaners eating their lunch at the dining room table and all supplies still in the garage. They had microwaved their food and it reeked throughout the house. They jumped up and put their food away and told me it would be about 3 hours before the house was clean. That is way past the check in time. They should have started earlier (check out was 10am) and eaten after they were done. I sent the owner a message and he told me he would contact them and they would be done soon. Gave me the cleaning service phone number as well but it’s not our responsibility to call them. We went by at 3:15 and they still weren’t done., finally leaving at 3:45. They hadn’t started the dishwasher but I told them we would do it. I was hoping the pictures online were just so dark because of the camera used to take them but the house is really really dark with very weak light bulbs. The hot tub had been emptied and cleaned so it wasn’t hot until the next day. The sliding door out to the hot tub was off the track and hard to open, blinds in the game room fall off when opened, screen door is torn, front hall closet doors were broken and off the track, the air hockey game has broken plastic nets where the puck goes in and has a screw sticking up where the plastic nets should be. Very dangerous for anyone to play it. Many steps have a loose top strip on them, making it a trip/safety hazard. No extra towels, no shampoos or shower soaps, tv remote missing the battery cover. So many things that could easily be fixed to make it a much better place. Very disappointed.