6/10 Okay
Anastasia S.
6 Sept 2024
Liked: Location
Disliked: Check-in, communication, listing accuracy
Nice cottage but disappointing management!
Beware - this listing was not as described! My partner, friend and I travelled from Australia to stay at this accommodation as we had a wedding nearby at Goodnestone. I contacted the host to request an early check-in as the property advert stated 4pm check-in which as guests we considered to be extremely late compared to hotels and B&Bs. The host's response was that the property was being cleaned and we were actually unable to check-in until 5pm.
We didn't have our own car but the shared available parking in the front driveway noted in the property advert seemed like a nightmare - cars were parked so closely to the tiny front door of the cottage that we had to squeeze our suitcases and ourselves between cars and the neighbouring properties to enter.
Wi-fi is also advertised in the property advert however there is none available. I contacted the host not long after check-in to query this, but did not hear a response so I sent another message. Eventually I received a response from the host ~12hrs later which confirmed Wi-fi was not included with the property and the advert was wrong/out of date. It would have been helpful to know this prior to our stay and we would have considered accommodation elsewhere. Given we had travelled from far and didn't know the local area, we needed to contact several taxi companies as there are very few available and no Uber services. This was extremely difficult without Wi-fi service, which was promised in the advert.
I don't recommend!
Anastasia S.
Stayed 2 nights in Aug 2024