2/10 Terrible
bernadette t.
20 Sept 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Not suitable for rental
The balcony doors to the property did not lock. This was reported on arrival, maintenance man arrived on day 4, but problem was not fixed properly so the property was not secure for 5 of the 6 nights stay. The safety deposit box was also not useable due to a missing key.
The property is in need of major refurbishment, old electrics, fridge in living room, very old worn and dirty balcony furniture .
Noreen did refund 1 night stay I requested a larger refund which I thought was fair as a secure apartment is a basic for a holiday rental - leaving all our belongings in an unlocked apartment at our risk. We had no reply until our return which was clever as it meant under the VRBO Ts & Cs we then had no claim against her or them.
I am sure she will say as reply that the property was secure as there were security cameras on the property - but they were only at the main front entrance to the block on one side - not to the individual apartment and No cameras were visible on the side of the unlockable doors. Regardless this would not have prevented a burglary.
Rentals like this reflect badly on VRBO and someone like this host should have more respect for their guests .
bernadette t.
Stayed 6 nights in Sep 2024
