Arnold was very easy to communicate with. I found him very relaxed about everything and nothing was too much trouble. We booked the Villa based on the reviews and photos and we weren't disappointed. We couldn't believe the size of the villa and it was spotless with the exception of the sunbed cushions, but honestly, if they had been brand new they would have been very dirty in a day or so, as they are probably not practical because of the colour and material to use around a pool. I would also suggest maybe a painted line to highlight the step down from the pool to the patio as a few times we forgot and stumbled, but that's all I could fault. Arnold arranged for us to be picked up at the airport and the driver George was very nice and was waiting for us. Also we had a complimentary welcome pack, Arnold asked if we there was any shopping we wanted , we asked for a couple of things which he kindly didn't charge for. The pools inside and out were spotless and were also cleaned during our stay. We used the inside one and the jacuzzi only once because of the novelty as the weather was lovely outside . I cannot emphasise enough how enormous the villa is. There were only 4 of us but it could sleep 12. The rooms were large and airy with beautiful modern bathrooms, two ensuite, two without but there was a beautiful family bathroom plus a toilet and washbasin off the indoor pool. Air conditioning in bedrooms was excellent and windows were fitted with blinds. We had cable TV with a good selection of English channels. The kitchen is very well equipped, plenty of dishes, glasses etc. Perhaps time to refurbish fridge freezer outer doors. Qala is very small and quiet. It has 3 supermarkets about 10 mins walking distance from villa which will deliver free of charge. There are about 4 restaurants, we ate in D-BAR, it's fantastic, immaculate and very friendly staff, delicious food, we ate there 3 times in the week we visited, large menu to choose from. We had no hiccups with anything in the villa, free Wi-Fi, and hassle free pick up back to the airport arranged by Arnold. Had a lovely relaxing holiday and would recommend the villa, would love to visit again.