Upon check-in we immediately noticed the apartment smelled musty. I initially chalked it up as it just being an old building, but later realized it was more then that. At check-in we were surprised to be required to pay 127 Euro fee in CASH simply because we checked in on a Sunday.
Our host, Alice, was very helpful and informative. Once settled in I noticed the kitchen ceiling was covered with fruit flys. It would seem that trash may have been left by prior guests, not entirely sure. I found myself killing flies on our first night there. After walking around the apartment bare foot, prior to bed, we all noticed how dirty our feet had become. Clearly the floors had not been cleaned in awhile, and if they had management should hire a new housekeeper. The bathroom shower had some major issues. Part of the floor was covered in mold. If I could post pics I would! We were shocked. Again, we chalked it up as it being an old apartment. The next day we noticed there was a Post-It left on the coffee maker “Caput” obviously by previous guests. Reached out to management and they told us to hold the button on the machine for a couple of seconds & it should work. It did, but it took 45 minutes to brew a quarter of a very small pot. We gave up and switched to the stove top Mocha pot. Bought Clorox wipes the next day and cleaned all the bugs off the kitchen ceiling. Later that day when getting back to the apartment my husband noticed a leak under the dishwasher/stove area so we informed management. They quickly responded and sent a handy man the next morning. We were out the entire day and when arriving back at the apartment late that night we were hit by a stronger, mustier smell. We new something was wrong. The handyman made the leak worse. The kitchen was flooded to the point that the leak went through the floor and into the second bedroom downstairs, soaking part the bed, and flooding two sides of the room. We understand things like this can happen, what was unacceptable was management’s answer to the problem… for my husband to temporarily fix the leak. He spent an hour or more at midnight dumping water outside, searching for the shut-off valve (which ultimately was found three floors below, not in the apartment) before management and the owners came over. That night the three of us had to sleep in one bed and management has done NOTHING to make up for any of the inconveniences. On a positive note, the beds were comfortable and the location was great!