2/10 Terrible
Edith C.
21 July 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Be leery of Still Life Global rental company
I had a terrible experience and lost $3300. I travelled to London for eight nights for a combo work/family vacation. Less than 48 hours before my arrival, the location was switched with one less bathroom as a prior tenant refused to leave the originally booked location. It was difficult to find alternate housing for 8 nights, thus I agreed to the new location. Instead of having someone meet at the pre-disclosed time (between 8:45-9pm) email instructions were sent with two different apartment numbers. The provided keys (in a lockbox) did not work in either apartment and my US mobile could not connect to the after hours number, despite attempting different mobile number combinations. Nobody at Still Life contacted us the evening of check-in to confirm we got into the apartment safely. For our safety (it was after 10:30pm), we rented a hotel room elsewhere in London. I notified VRBO who closed my first case as they never heard back from Still Life. Still Life eventually contacted me the next day to clear up the situation, but work commitments did not allow 4 hours to travel to the new lodging, pack, check out and relocate back to the ‘purportedly available’ apartment. I would hope a large rental company would recognize their part of the mix-up and reimburse me since I had to find alternate lodging.
Edith C.
Stayed 8 nights in Jun 2024
