4/10 Poor
Jennifer W.
22 Oct 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Disappointing. Bad communication and lots of bugs
Our family was excited to stay at a vineyard and try the farm’s wine and olive oil. When we arrived they didn’t want to give us a wine tasting because “they had already done three that day.” They led us to a property 1 km from the actual farmhouse that was isolated and did not reflect the advertised pictures. It was also full of bugs.
I made the reservation for their restaurant one month ago, and they confirmed it. When we checked in they said we could just taste the wine at dinner and when we wanted to buy a bottle they said you can just buy it at dinner. The one English speaker on the staff told us we could have breakfast at the restaurant by the reception desk and we also saw the wine tastings going on at this restaurant. So we came at 7:45 since they said they opened at 7:30, and the doors were all locked and hallway lights off. Our family of four had to then go to the nearest town to try and find dinner with no reservations on a Sunday night at 8 pm.
When I reached out to the host she rudely said they were open and served 100 people, implying I am the one to blame. I then learned there was a second restaurant where they serve dinner which is different than the first restaurant where they serve breakfast and do wine tastings. The lady who checked us in never communicated that there was a second restaurant on the property, she did not make it up to us in any way. We never got to try a single product which was the whole reason we booked a stay at this vineyard.
Jennifer W.
Stayed 1 night in Sep 2024
