We had looked for an apartment near the train station, and this property stated that it was very near. However, it was further than expected so that, because we are a bit older, we ended up taking taxis as transportation while in the city. Francesco did not meet us at the apartment but was very helpful in obtaining taxis for us. The apartment was in a quiet section of Milan with a good choice of nearby restaurants. Upon arrival, we stood outside the building waiting to be met by Tamara, who was more than a bit late. We waited about 30 minutes or more, but, since we were exhausted from traveling all day, it seemed much longer! Her husband finally met us at the door. He spoke no English but indicated that Tamara, who was upstairs in the apartment, did speak English. What a relief! However, we soon discovered that Tamara spoke no English either, and she was supposed to be our contact during our stay! I speak French and had studied just a little Italian, so we played a game of charades to communicate. The apartment itself was very nice and looked like the photos on the site. Although it is on an upper floor, there is an elevator that takes you right to the front door of the property. All in all, we liked the apartment, and Francesco's help via texting to obtain taxi service made our time there much easier. While you're in Milan, be sure to see the duomo. It is breathtaking!