This review was submitted before 2018 and has not been verified.
2/10 Terrible
Deborah W.
16 Jan 2017
Very Good and Very Bad
Casita Cenote was quite an experience! When I say that our room was right on the water, I mean it. Open the sliding glass doors of your room and the waves are rolling onto the beach no more than fifteen feet from your room. The view was magnificent. That's the good!
Now for the bad. Our very first meal was delightful. When I paid for the meal, I was shocked when told that the hotel only accepts cash. When I paid in advance for the room, I paid with a credit card yet when I get there, they don't accept cash. The no credit card policy didn't bother me to much because after the first meal, the food was so bad that my wife and I had to find a new place to eat. We were delighted to find Cielo Maya next door with excellent food and service.
The room service was not good. We spent five nights at Casa Cenote and we had to ask for fresh towels twice and the room was not cleaned at all one time. I spoke with Gary, the owner / manager and he assured me that the room had been cleaned that one time because he said he supervised it himself. I invited him to come to the room and see for himself but he declined because he said that he had supervised the cleaning and didn't need to. He did send his wife to the room shortly afterwards with fresh towels. I invited her to come into the room to see that it hadn't been cleaned. She declined as well. A most frustrating trip.
In summary, stay away from Casa Cenote! It's third rate.
Deborah W.
Stayed 5 nights in Dec 2016
