6/10 Okay
Clare E.
15 Feb 2022
Liked: Cleanliness, check-in, communication, location
Stunning views
5 star location for this award winning retreat.
We spent the Christmas break here and thoroughly enjoyed the location.
BUT, so many things not quite right.
The 'wardrobe' was not secure as one side collapsed when hanging clothes...which we fixed.
There were further maintenance issues but not worth detailing.
We felt rationed when it came to logs for the burner as when asked for more were informed that the basket should last three nights, yet paid for everything we used. ( we have lived with a log burner for over 20 years and know how they work and burn)
The kitchen is very small and cluttered with appliances, the cupboards are high...so high you need a step ladder to get things from them. (which is provided).
The fan oven did not work so left my partner with the challenge of cooking Christmas Dinner in the grill oven. It was a disaster and ruined an expensive organic rib of beef.
We left a note for the owner informing of issues when we departed.
They offered no apology, infact they made us feel unappreciative for the opportunity to stay at the super location.
We have stayed in many amazing properties but this one has passed its peak.
Everything needs to be checked and made sure it is in working order prior to the next visitor, this was not done.
Note. As it was Christmas day we did not want to disturb our hosts with the problems we were having, and just muddled on (as we do)
Clare E.
Stayed 7 nights in Dec 2021