I was a little hesitant to book an owner-managed property, but my experience with these owners has changed my mind.
When we arrived, we found a lovely hostess basket with snacks for weary travelers. That was a nice touch.
When we had an issue late in the evening on the first night, we were concerned that there was no front desk or management company to call. As it turned out, we phoned the owners directly and they were fantastic about it.
We explained that we were in EP with a large family group staying at a larger rental nearby and that we had traveled to the area to hold a mountaintop memorial service for my niece, who passed away in February. We wondered if it would be uncomfortable to have the owners come while we were there grieving her loss, but it wasn’t and the issue was easily resolved the next day.
I chose this particular rental for my sister and her two surviving children so that they could find respite from the larger group staying nearby.
The owners could not have been more kind and compassionate to our family. My sister was touched by their sincerity and appreciated the flowers and sympathy card they left when they came to the property to tend to the issue we reported the evening before.
You should consider staying at this owner-managed property if you are the kind of vacation renter that appreciates having all the trappings of home when you travel. Sometimes it is the small things, like having access to a well-stocked “junk drawer” containing just about anything you didn’t know you needed when you packed your bags. Sometimes it is the small things that make or break your rental experience.
I can’t begin to express how important it was to our family that my sister and her daughters had the chance to be together in a calm and peaceful setting. Sitting on the deck with the sound of the river rolling in the background provided them that opportunity.
We are grateful we decided to book this owner-managed property, despite our initial concerns. If you have a very small group, this could be a great option for you.