We received an SMS 30 mins prior to checkin time with our keypad access, There was 10 of us + baby.
We arrived, the place was massive, we parked our vehicles in the double bay garage, the garage had tesla vehicle charger. We went through the garage turned off the alarm. We were welcomed to a huge hallway, beautiful polished concrete flooring. I ventured into the kids room with 2 bunk beds on both sides of the room. Then was the dining room, the kitchen and lounge room all located on the other side that had beautiful views to the outside golf resort, everything was green and wide. We took a look at the other bedrooms, conveniently next to a bathroom, the upstairs master bedroom had 2 queens beds in the one room, this was a little different to the norm but still not a deal breaker.
I was much looking forward to staying in this home, but unfortunately this was when this big homes flaws slowly descended upon my family.
The clear skies were gone, a storm was brewing outside. There was a heavy downpour, strong winds. My wife was peaking through the windows next to the main door, at this point water outside came streaming under the door. The garage was flooded, water was reaching both bedrooms located at the entrance.
I slipped and fell on the side of my bum.
My wife called the emergency number for the home, a man answered and my wife frantically told him to come asap cause the front entrance and garage was flooding and it was slowly coming into the both bedrooms near the entrance. We noticed water had seeped through the front bedroom walls and onto the rugs. We opened the garage and the storm drain were blocked by leaves, we removed the leaves blocking the pipe, which slowly drained the water.
The storm subsided and the flooding had stopped, the emergency contact had arrived and brought some towels and started mopping and cleaning.
This was within 2 hours of checkin, the maintenance man just looked and shrugged as if there was nothing could be done, no apology or anything.
To summarise everything.
The whole home is beautiful but just suffers from poor quality maintenance.
- Storm water was blocked by leaves
- Cheap Kogan TVs in each room half did not work (kids room)
- kitchen felt greasy and unclean
- bathroom shelves were dusty
- bed and pillow sheets smelt of musty odour.
- remote controls had empty batteries.
- dead bathroom lights
- dead insects on rangehood
- chipped cups
So much potential but just a beautiful home in the wrong hands.