The same day I booked I contacted the property manager only hours after to advise of a death in the family, nothing could be done, not a cent refunded. When I attended the offsite office to where you have to go to get the keys, as you can’t get the keys at the property, there is also no parking where you have to get the keys on the Main Street of surfers, the property manager didn’t even say sorry for your loss after dealing with my situation. Once I got to the property along with already feeling overwhelmed, the entrance is a mission to find and then the parking is even harder and working out which tower you are in, the key system and finally getting into your room. There is a loud barking dog that lives next door to the room and the room stinks constantly like men’s BO and that smell hits you like a tonne of bricks as soon as you enter the room. The carpets and rugs are heavily stained and old, the lounges are the most uncomfortable lounges I’ve sat on, there is no Netflix or other options, the furniture is chipped and very dated,lamp shades in the bedroom are cracked, the mirrors had finger prints all over them when I entered, appliances extremely outdated, the air conditioning turns off every 4 hours so be prepared to set your alarm for every 4 hours during the night unless you want to wake up sweating or freezing, accessing the ammenities requires finding which tower they are on and going through the car park and onto different levels of different hotel buildings to find them. And to really top my stay off I had two men knock on my door and want to come in and check the bathroom fans, I’ve never had anyone come into my hotel room unless I’ve conplained of something not working and I’ve never had someone demand to come into my home unless I had called them myself, now wouldn’t you think that given this is a managed apartment that if there was scheduled work to be done, that the tenant at the time would be advised? Yes, that’s what I thought, so I said no. When I contacted Belinda, the property manager she got annoyed with me for not letting them in and told me that everyone knows that it’s a secure building and only people with a swipe can get onto that floor, not everyone knows that,I saw an Uber eat guy in the lift, I never lived in a high rise before, who else is staying on that floor, or visiting? Bit narrow minded! I think you will have a good stay if you think exactly like Belinda and nothing traumatic happens to you and you like maps!