Our first impressions of this property were not positive. We understand that uneven tiled floors make sweeping a challenge, but we were greeted with toenail clippings and hairs in the sinks. The dishes and glassware are a ragtag collection of garage sale items, most of which had to be washed before using. That is perhaps the fault of the previous renters, but the cleaners should have at least checked that things were in order.
A dining room chair was broken and unsafe for use, and although the property manager took it away to repair early in our stay, we never saw it again. An errant garden irrigation nozzle had been spewing water into the hallway for an indeterminate time causing damage to the woodwork and a slipping hazard on the floor. We also later found that the washing machine leaked copious amounts of water when in use, and calcification in the kitchen faucet caused water to spray everywhere when it was turned on - easily fixed by soaking the filter in CLR or even vinegar but as we lacked a wrench, we could not attempt to remove it to clean.
All that being said, we very much appreciated the games and basic foodstuffs left for our use. The property manager was also quick to respond when we pointed out that neither sink in the kitchen would hold water (as previously reported in an earlier review). The Loreto Bay development is lovely, safe and inviting and the location was great (as are most in the development).
In summary, this property has suffered from deferred maintenance (wood window casings were stuck closed) and a lack of supervision of cleanliness. Despite first impressions, we enjoyed our stay and would readily return to Loreto Bay, although probably not to this casa.
Cathy & Chris
Calgary