I booked this villa based on the location and amenities, but also based on the excellent reviews of the personal service by the owners. The villa was as listed, but the experience was not quite what I had expected based on the reviews. Joanna and Memos no longer live on site nor do they personally manage the property. We were told upon arrival that as of the first of October, it is now being managed by a rental management agency. Unfortunately, we were one of their first clients and they hadn't quite mastered the learning curve. We arrived after dark and were met at the airport by a van transport service which dropped us off at the closest parking area to the villa. From there we had to wrestle our own luggage down a steep, winding, dark, broken cobblestone path to the villa, being led by a management member who gave us only her first name and phone number should we need further assistance. The internet didn't work, and after several attempted calls to the phone number provided and an email to the owners, someone came out to change out the repeater, which helped only marginally. Internet service was unreliable at best. The pool was not heated, but after the first 2 days, that problem was solved. Hopefully the service provided by the rental agency will improve.
Having said that, we really enjoyed the villa. The location and views of the caldera were unsurpassed, especially at sunset. It far enough away from Fira to be quiet, but close enough to easily walk into town, which we did daily. The cable car and several really good restaurants were within easy walking distance. We never rented a car and didn't feel that we needed one, as we could walk wherever we wanted to go. We had hoped to enlist Memos for an island tour, but instead took and island tour with Dimitris at Ocean Wave Tours. He was great and I highly recommend him. The upper and lower level outdoor spaces at the villa were amazing, and we really enjoyed the pool. The beds were comfortable, and the villa was clean and well stocked (with daily cleaning service). Upon leaving, we were provided with someone to carry our luggage to the transport van for our return trip to the airport. We had a great trip, but it wasn't quite the experience I had expected. There are 2 flights of stairs to access the first and second floor, so if your are mobility impaired it might be an issue.