4/10 Poor
Susan S.
23 Aug 2019
Liked: Location
Disliked: Cleanliness, listing accuracy
Pictures not accurate
We booked this house based on pictures and location. The property manager did let us check in early which was nice but when we entered the house it had not been cleaned properly. There was dog hair all over the place including the sofa , Trash bins had trash underneath that wasn’t picked up , floors were dirty , microwave wasn’t clean , coffee pot still had filter in it with old coffee , bathrooms were not cleaned thoroughly , the kitchen faucet and towel bar in bathroom were broke , they left one paper towel for party of 6 for the whole week. Some of the towels had stains on them that were hanging up in bathrooms . The extra towels and toilet paper locked up in a separate room . There is one remote control for both TVs one in basement and on main level . I expressed my concern to Property manager and they said they could come and fix it , but this things should have been addressed beforehand. Basement is full of spiders and bugs . There are cobwebs around the window frames outside the house .They definitely need to work on all of these issues. We have stayed in plenty of VRBO and by far this one has been our worst experience. If we could of left with a refund we would have ,but we made the best of the situation . My sister and I went to purchase cleaning supplies and did our own cleaning to make it comfortable for us . We are sharing our experience so they could possibly improve things for future guests . Best of luck !
Susan S.
Stayed 7 nights in Aug 2019
