2/10 Terrible
Jill R.
7 Aug 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
House was big and fit us all but no one checked on cleanliness/repairs/garbage before we came!
We were suppose to receive our checkin instructions the day before our trip, we did not. we sent 2 emails late afternoon to try to obtain this inform from the Real-estate company. A few hours before our checkin we had to reach out to them again and finally got the checkin information however we were told not to use and throw out the toaster because in the past it caused a problem. We thought this was an odd request and not sure why the property manager did not do this when/if they checked on the property.We arrived to the home. It was filthy! The floors needed to be vacuumed and mopped—from the looks, especially in the bathrooms it looked like it had not been done in several months. The beds had mattress covers on them but EVERY bed had sever stains (blood ect)! Sinks and shelves in bathrooms had toothpaste and filth. Dust and hair covered every dresser/plastic plant that was in each of the bedrooms. The head board in one room was fabric and covered in dust and stains.We called the property manager they came over and took pictures stating the house cleanliness was not up to their standards and they sent the cleaners. Very frustrated because this caused us not to be able to start our vacation for several hours after we arrived. When we returned latter that evening we realized one of the toilet seats were broken.We went to use the grill and it was so dirty it was unusable.3 Garbage cans outside were so full and not emptied, we had no place for trash. Owner or PRPTY MNG problem?
Jill R.
Stayed 4 nights in Aug 2024
