Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Though this little condo is right in the heart of Gatlinburg we feel it was mediocre at best. We arrived around 3:30pm, we were greeted by a nice(enough)lady at the front desk and she asked us if we were aware that our unit had been changed. NO we were NOT aware it had changed, we were NOT notified of any changes till arrival. She told us that in the unit we reserved(on the 5th floor, with a view of Gatlinburg) the A/C had stopped working and they had to change us to a different unit. The new unit was #103, the ground floor right? WRONG, we were in the basement, BELOW ground level with NO view!! I voiced my displeasure at not being notified and requested a comparable unit to the one we reserved. She told me that everything else was full. I asked if there was anything she could do and she said "No". No discount or partial refund of our cost was offered or given. Then there was the replacement unit. The first thing we noticed was that the unit was NOT very clean, the toaster oven still had food still in it, there were bugs everywhere and the jacuzzi was dirty. The towels were tiny and a dingy off white color. For the amount of money we paid to stay here we are VERY disappointed. But when you are already there what choice do you have? We were able to walk to several local attractions on "the strip" and could see Anakeesta from the parking lot but I would NOT recommend this place to anyone looking for a nice vacation in Gatlinburg, nor would I be willing to stay here again. This was our first time using VRBO and a HUGE step down from what we are used to with AirBnb!! BEWARE!!!!