I hate to submit this, as I consider myself a positive person who understands less-than-perfect situations. But, this experience was NOT what we expected and not the level of effort that we believe in.
First, upon arriving and opening the condo door, we were greeted with unmade beds, towels all over the bathroom floor, kitchenware in the sink, and unclean accommodations.
The manager got us another place to stay, but to have this happen during "slow season" was irritating, especially after a 12-hour trip.
Next, we got to share our condo with the single biggest, orange-yellow roach I have ever seen in my life. We were finally able to kill it. But, again, not what we expect in a reservation.
Lastly, I have been communicating these concerns with the owner and management for the past 2+ weeks and heard absolutely nothing. Yes, it's the holiday season. Yes, people take time off. But, to be "ghosted" is once again, not what we expect from people who are taking our money and offering zero concessions and sub-standard results.
I hate leaving a negative review. I'll definitely stay in the area again, but never at this residence. Sorry.