4/10 Poor
Larry S.
23 Sept 2024
Liked: Check-in, location
Disliked: Cleanliness, communication
Disappointed
Both baths had extensive mold around shower and tub. Master bath had broken shower door. Master bath had clogged shower head. Living room carpet had corner turned up, trip hazard. Living room light had only 1 bulb working. 2 of 3 pendent light had no bulbs in them. When we opened the refrigerator both the freezer and fridge gaskets fell loose. One of the under-cabinet lights had no bulbs or lens. Electrical junction box in cabinet, above refrigerator, had no face plate.
Maintenance man came by shortly after check-in and we went over the issues with him. He did fix the turned-up carpet. He said he would be back with cleaners for the bathroom and thank us for temporarily fixing refrigerator gaskets and said should be replaced. He said to contact Pristine Properties and let them know the issues. I first texted them the issues and they answered back stating that I had to use their portal to let them know the issues. I did repeat the issues as they had asked me to through their portal. They never responded and the maintenance man never showed up as promised. We bought mold and mildew cleaner to clean and kill the mold which helped but some of the guests were still having breathing issues because it being elsewhere in the unit. Some of the dished we used were not clean which made us wonder what the cleaning people actually do and why we would give them so much money if that's how they clean a unit. Very disappointed in the condition of the unit as it is not being maintained as it.
Larry S.
Stayed 7 nights in Sep 2024
