6/10 Okay
donna L.
16 Mar 2025
Liked: Cleanliness, check-in, communication, location
Kids First --For a nice stay
Although we have nothing but good to comment about the unit itself, Splash is a stay meant for families with Children.We were informed that children come first by the reception team when we inquired if there were times at the HotTub & pool for adult only use or even restriction of times.We have several grandchildren and they come 1st in our opinions as well, but there are times that restrictions or rules should apply.The complex has 1 HotTub-2 pools(neither indoor)Lazy river &Splash area. The hot tub was not available for use during our stay from 2/25 to 3/9 due to use by many small children in diapers using the tub.(mostly because parents wanted them warm or by them--this was day and evening) We never saw any personal overseeing the use of the hot tub or pools. As far as the unit, it was clean and organized. We chose the unit based on King beds--en-suites and balcony for 4 adults. The only comment that I would make is the beds are very high but comfortable. I would not want to attempt to change the sheets, as just bed making was a challenge. The space also has bunk beds-TV in all rooms. The property owners were responsive.( Note: we did not share our concerns on the hot tub )Parking was always available and carts were there to help transport luggage and groceries to unit. Concerning the final payment on balance, we were informed that using a credit card or debit card would increase costs by a percentage. Based on costs this should be disclosed prior to booking.
donna L.
Stayed 12 nights in Feb 2025
