8/10 Good
Brian N.
13 Oct 2024
Liked: Cleanliness, check-in, location, listing accuracy
Nice Stay in a Beautiful Location
We booked this property to use for a family reunion of adults and children over 3 days and the location was gorgeous. By-and-large, the reunion was a success, and the facilities were perfect for our needs. I have not given the rating 5 stars, however, due to a few issues, which I’ll go into.
The property had recently suffered a broken water pipe, which entailed contractors in to repair the damage, and although all of the cosmetic repairs were not completed prior to our arrival, we were grateful that the reservation wasn’t cancelled on us at short notice and that we were able to use it. We were fine with the unfinished dry wall in some of the locations, but when we arrived, there was a pile of construction debris just outside the front door and a large dewatering machine standing in the entrance foyer, both of which we had to hide before the other guests arrived. Although everyone truly enjoyed the stay, given the “luxury” price paid, it would’ve been nice if a price reduction / refund had been offered, since the property was no longer “what we had booked” several weeks earlier - although, granted, due to the unanticipated circumstances of a broken water pipe…
Also, we had paid extra to ensure that the pool and spa were fully heated, but when we arrived, this was not the case. After leaving several voicemails with the property contact, Wes, a repairman was sent out sent out the next day to fix the heater. To his credit, Wes refunded the extra paid for the heating.
Brian N.
Stayed 3 nights in Oct 2024
