6/10 Okay
Edmond S.
17 July 2024
Liked: Cleanliness, check-in, communication, location
Disliked: Listing accuracy
Big house, great location but needs some attention
As a VRBO owner I struggled with leaving this review, as it is not all favorable. I decided to do it after speaking with my wife. She reminded me that VRBO and similar sites rely on trust. Trust that the site will be as promised, a fair value and well kept. I felt this property let us down on these. I will elaborate.
Glen was easy to work with and always got back to us within a few hours. That said when a light/fan in the bathroom fell out of the ceiling when we turned it on I appreciated him replying, but would really have appreciated him getting someone there to repair/replace it. This happened with many days left in our stay and I couldn’t allow my grandchildren to use that bathroom anymore. I felt this was an easy fix that just didn’t happen.
That same morning I was awakened to some excitement as the coffee cabinet and stove both had large roaches in/on them. We had not used the kitchen yet and I was pretty horrified that this happened. We never used the stove all week, and we would have under normal circumstances.
Two bedrooms in the downstairs share a wall and water is somehow getting in to the house under that wall. There is mold/mildew evident on the wall in both rooms, but behind 1 bed so it wasn’t obvious at first. We became aware of it as the wet rug and smell were very noticeable so I went to look. We tried the air conditioner on and off…..it was too damp and moldy so I had to move my sons out of those rooms and have them bunk in with their brother and sister.
Edmond S.
Stayed 7 nights in Jun 2024
