2/10 Terrible
Glenys C.
2 Nov 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Worst Vacation rental
This is the worst holiday home we have ever rented, and we have rented holiday homes all over the world over the last 11 years. We had 5 nights/days with 4 adults. The fridge never worked, the TV reception was so bad when it rained or blew, it was unwatchable a lot of the time. The host did not provide respond to us until we had complained to Stayz/VRBO. Only then did she reply to our concerns, and finally gave us wifi details and password on the afternoon of day 4!! but did nothing about the other main issues.Apart from these 3 main issues there were a number of issues arising from a lack of cleaning and a very distinct lack of maintenance, eg lamps that did not work, no rubbish bin in the kitchen or outside, curtains hanging off the curtain rails, roller blind that did not work, no toilet roll holder in bathroom, non working smoke alarm, dirty oven etc. The outside of the house is very dirty and covered in cobwebs, the gardens and lawns are neglected. There is junk in the carport. We asked Stayz/VRBO for a partial refund and they just closed the file and said they would not answer any further enquiries. Don't use Stayz, there are better alternatives available.
Glenys C.
Stayed 5 nights in Oct 2024
