2/10 Terrible
Sarah M.
1 July 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
It’s a no for me
We had a disappointing experience w Mermaid Cove. From the moment we arrived, the smell of sewer and sulfur permeated the entire property. This odor was so overpowering that it made our entire stay unpleasant and nearly unbearable. It's wild that such fundamental issues with water quality and sanitation weren't addressed prior to our arrival. One would think that these problems would have been noticed and dealt with during the cleaning and preparation of the property. After all, how can you clean a house properly without adequate water? We informed the owner about the unbearable odor and other issues upon our arrival. Their response was that they would contact the city to address the water problems. The promised amenities were either nonexistent or in subpar condition. One of the main reasons we chose this property was for the bunk beds advertised, which were nowhere to be found upon arrival. The mosquito problem was another major issue. Inside, the showers were disgusting due to the foul-smelling water. We had to resort to using our own bottled water just to wash dishes and shower, which was an unexpected inconvenience and expense. There were bugs in the sink. The couches had a musty smell. This house was a rip-off for the amt of $. It did not come close to matching its listing or our expectations. It's wrong to charge guests for a stay in such conditions, and advertise amenities that don’t exist. I don’t recommend.
Sarah M.
Stayed 3 nights in Jun 2024
