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2/10 Terrible
Mima L.
18 Sept 2024
Very upset with this VRBO--DO NOT RECOMMEND
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our flights were cancelled due to the Hurricane coming through (no flights were able to get into the airport), so we had no way to get to the rental. I realized when I was texting, what I thought was the owner of the VRBO, that I was actually communicating with a business. At first, they refused to give us any type of discount or even allow us to reschedule our trip to another date. The comment I received was "we think the hurricane is going to go around this rental." After a number of very frustrating texts, they finally agreed to give us our security deposit back (which we would have received anyway) and the cleaning fee back. I had to be pretty adamant on even getting that refunded. I thought VRBO stood for "Vacation Renter by OWNER" not by a rental agency/business. I learned something from this experience, and I will be looking elsewhere for rentals in the future.
Mima L.
Stayed 5 nights in Aug 2024