2/10 Terrible
Sandie E.
22 Dec 2021
Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
Series of unfortunate events
We checked in offsite at a location than the property which was a 7 min drive away. We enter the property to find that the heat was not working, although there was a heated “stove”, there was no firewood. Therefore we spent the first night under a substantial number of blankets. The master bedroom pillowcase has blood droplets on it and was clearly dirty. The next morning we find the internet would not work. After 4 separate phone calls (after each one they stated it was fixed) we lost our patience and called a 5th time to have the customer service tell me to call xfinity myself to figure out the problem. Obviously that wasn’t an option, I left a message for a manager that never returned my phone call. On check out day, I called the manager again and received a call by a staff offering a credit to stay another night which we agreed to. Upon transferring to reservations we were told we had to leave in 30 mins as the condo was booked and nothing else was available.
After packing everything up and heading back to our home, the management company called again to offer us to stay after all (we were 2 hours away) transferring me to their reservations desk to be told AGAIN, nothing was available. Not even sure why they bothered calling. Therefore although the place was nice and clean, dealing with incompetent staff and conflicting responses left us with a sour taste against the mountain resorts management and we will never book through them again.
Sandie E.
Stayed 2 nights in Dec 2021
