4/10 Poor
Martin D.
16 Jan 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Communication
Needs some changing for the price
Booked and paid for 6 nights stay in Dec 2022 then was rung a month later by the real estate agency who managed the property. They said the online price I paid was wrong and they wanted another fifty percent more on top of the price or they’d cancel my booking and refund my money. I booked through Stays and they didn’t care, neither did the agency. They just said other people either paid the price or cancelled their booking. They wouldn’t negotiate. Extremely poor customer service. The house itself was as per the pictures and clean. The queen mattress in the master bedroom was extremely firm compared to the 2 single beds in bedroom 3 and the other queen bed in bedroom 2 (which itself was still quite firm). No one wanted to change with me so I slept poorly all week. On further investigation the bed was a low quality old blue and green coloured mattress. The owners have tried to put multiple layers of cushioning overlays, which do nothing. Disappointing for the money you have to pay for the property, especially when mattresses are fairly cheap and critically important in a holiday rental. Kitchen was well stocked with utensils. Lounge room was comfortable. Only one toilet and a very tiny old (but clean) shower. Pleasant water view. About 15 mins drive from a swimming beach like Vincentia. Overall experience for me was 6 out of 10.
Martin D.
Stayed 6 nights in Jan 2023
