6/10 Okay
wendy l.
15 Dec 2023
Liked: Cleanliness, check-in, location, listing accuracy
Great location. Odd circumstances.
Palm Cove is as beautiful as they come. The apartment is basic and clean and in an ideal location with excellent proximity to both the town and beach.
We booked just ahead of the news of a cyclone developing. As a result, the two days after arrival, the beaches were closed, pool chairs were put away, restaurants and cafes all closed down well in advance of the storm hitting. While not something the owners would know, they forced our hand early and essentially, we in turn felt forced to keep our reservations regardless of the predicted conditions. Normally, not something worthy of complaint, but, in this instance, we were essentially left to fend for ourselves for 4 of our 6 days. No communications from the management company on what to expect, how to manage if things went sideways, etc., except for an ask to bring the patio furniture indoors.
We lost access to the elevator for three days and repeatedly got locked out of the building with no support given that the apartment staff and the whole town hunkered down at their own homes.
It basically came down to the owners wanting it both ways - their full reservation to remain in tact with full payment and for us to make do with cyclone conditions, patio furniture in the living space, no beach, no pool, no services in town, no staff, etc.
Great location. Odd circumstances. Definitely something to consider should you experience ann unplanned event happen while booked.
wendy l.
Stayed 6 nights in Dec 2023
