8/10 Good
Sharon H.
20 Apr 2023
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
great location and views
On the water at Sunderland Bay is always a treat. The views upstairs are remarkable. But there were some annoying issues:
1)The final booking procedure was a fiasco. Although we made the original booking with Stayz, the payment and check in was handled by a local real estate agent in Cowes. This agent sent us 3 different invoices, all with different amounts and none matching our booking. We had to ring them twice to sort this out, which they claimed was a glitch.
2) The same agents provided us with a lengthy and specific list of penalties, including a fine for not putting bin out. The bin was completely full when we arrived and we rang them, as per their instructions. They said it would be emptied but it was never emptied.
3) Although the house is spectacularly located and extremely clean, there was no obvious heating upstairs (all split units upstairs were cooling only). It was pretty cold 2 of the days. We did find a very small space heater on a wardrobe shelf but only after searching. The ad said there was heating, which in the end was true, just not obvious and hardly adequate for such a large house.
Sharon H.
Stayed 4 nights in Apr 2023
