2/10 Terrible
hyunjin L.
14 Aug 2024
Disliked: Cleanliness, communication, listing accuracy
Disappointing Experience Despite High Cost
We booked this villa from August 1st to 5th for a VIP customer. Although the exterior of the villa looked impressive, the overall experience was disappointing. The villa lacked a washing machine and dryer, which was not mentioned before our stay. The pool water was murky upon arrival and remained dirty until 5 PM the next day, making it unusable for two days. Additionally, one of the chairs was broken and posed a risk of injury, while another was extremely wobbly and unsafe. The BBQ grill was very dirty and unusable due to a lack of cleaning, and the frying pan had loose screws with many pots having ill-fitting lids.
We contacted the host immediately via Vrbo inbox, inquiring about how they would take responsibility for these issues. However, we only received a response a week later, stating they were "out of town." It took two weeks to get a final answer. Given the high cost, we are deeply disappointed by the host’s lack of responsibility and the poor management of the property. This experience fell far short of what we expected for the price paid.
hyunjin L.
Stayed 4 nights in Aug 2024
