4/10 Poor
Scott S.
19 July 2023
Liked: Check-in, communication
Disliked: Cleanliness, listing accuracy
Skip this one, tired, dirty, stained, photos not current.
This property is not part of the pullman group, it is a privately owned unit. As such, the quality is not up to resort standard. The photos in the listing are very old and do not reflect the current standard. The outdoor furniture is ripped, stained and mouldy. There is a significant amount of damage including mouldy dining chairs, stained carpet, broken blind fittings and the kitchen bench is black stained all over and needs to be replaced. The cleaning was dire, old food stuck to the sink, the fridge was dirty, there was hair and grime in the laundry recess. The list really goes on and on. The doona's were blood stained in a couple of places with yellow marks on the others, this would not have been seen except the doonas are not in covers, they have sheets folded over them.
The booking agent was somewhat receptive to our concerns and gave us a part refund of 1.5 days but in our opinion this did not go far enough as the terrible quality of the accomodation which is NOT as it appears in the photo ruined the holiday. Do not stay at this property, keep looking for something else. If it's the pullman you want, book directly through the resort as maybe the properties in their group are better?
Scott S.
Stayed 7 nights in Jul 2023