Mall St · Cozy Haven In The City W/Deck <5 min to DT Knox

Welcome to the Haven in the City. This peaceful and centrally located cottage off Knoxville's Middlebrook Pike is a comfortable and accommodating space. Less than 10 minutes from downtown and the University of Tennessee, all the major downtown hospitals, and just 20 minutes from McGhee Tyson Airport. Enjoy being a short distance from shops along Kingston Pike, local Knoxville restaurants & eateries, parks, bike & walking trails, and more.

This house is a single level home with cozy living spaces. Stylish new furniture and beds. There is 1 queen sized bed and two trundle style twin beds. This space is perfect for small groups or a couple's retreat to Knoxville.

Guests may enter the home through the front door inputting the provided code into the front lock.

This property is conveniently situated less than 10 minutes away from downtown. It is within 5-10 minutes of grocery stores, coffee shops, and several restaurants. The surrounding neighborhood is a residential area that is being updated. The City Haven sits near a main highway that provides ease of travel to areas like downtown Knoxville and the Bearden shopping area.

IMPORTANT NOTICE: Guests will be provided a link to our Guest Portal to complete within the first 48 hours after booking to verify booking details.

For any questions regarding the Guest Portal feel free to send us a message.

ALL RESERVATION CHANGES OR CANCELLATIONS are best completed within the FIRST 48 HOURS after confirmed booking.
House rules
󰀥 Check-in: After 4:00 PM 󰀥
Checkout: 10:00 AM
󰄄 Self check-in with Keypad
󱤈 No smoking
󱤂 No parties or events.

We are happy to host you for your stay with us! To protect the host and guest we must verify all guests ahead of the stay.
Please be advised, as part of the verification process, you may be asked to:
*Provide a copy of your official government-issued photo ID.
*Confirm your contact information
*Verify Payment method
*Pass through our Guest Portal
*As well, please understand that your check-in instructions may be withheld until you have successfully completed our Guest Portal.
*Security deposit hold. ✧Any guest who confirms a reservation will be responsible for damages up to $500. An authorization hold will be placed on your credit card. It will be removed once you check-out and if nothing is damaged.

In addition, please keep the following rules in mind during your stay:

1) Local guest reservation requests are subject to further review and questions. Please provide full name, # of guests, and reason for booking.
2) Reservations should include the correct number of guests staying. Please ask the host for permission to bring visitors over to the property.
3) Noise should be kept to a minimum after 10:00pm.
4) Please be courteous and respectful of the other neighboring residents and guests. Any behavior that results in a complaint by a neighbor, building resident, or HOA is considered violation of this rule.
5) If you have any issues during your stay, please notify us immediately. At check-out please leave the place as you found it upon your arrival. Any costs to repair or replace an item, fixture, or furnishing found damaged after your stay must be compensated by you. All damage and replacement costs include a labor charge.
6)SMOKING, VAPING, and PARTIES of any kind are strictly forbidden. In the presence of any evidence of these things, including odor, a $300 “Wear & Tear” fee will be applied in addition to any specific damage or cleaning that is required.
7) Before check-out, we ask guests to begin dishwasher with used dishes (if applicable) and start washing machine with used towels.
8) Please do not leave any doors propped open for any reason. All windows and doors should be closed and locked when not present at the property.
9) Guests agree to follow the cancellation policy at the time of booking, and agree to any cancellation fee that may apply in the event of a cancellation. Guests agree there are no exceptions to the policy including illness, travel restrictions due to weather, and reasons related to COVID-19.
10) Guests should inspect the property upon checking-in and notify Management of any issues, damage, missing amenities, or unsatisfactory conditions. Should there be an issue, guests will allow a reasonable amount of time during business hours for Management to address or provide a solution for any reported issues, or unsatisfactory conditions.
11) It is the responsibility of Guests to complete all check-out instructions for the property prior to 10:00am Checkout. This includes putting trash in the trash bin, washing any dishes that were used, and starting a load of any used towels in the washing machine.
12) Guest agrees that if they have not checked-out by the designated checkout time they authorize the Host to charge the guest for the Hourly Rental rate of $50/hour to the credit card on file.
13) We supply a two-week starter kit of essentials like toilet paper, paper towels, soaps, and dish pods to help you settle in. For longer stays, please plan to purchase additional supplies as needed. This helps us keep costs reasonable and ensures comfort for all guests.

**Please, No shoes allowed in bedrooms to help keep carpet clean.

*It is the guests responsibility to ensure they have all their belongings before checking out. If guests would like an item shipped to them, there is a minimum $50 shipping and handling fee which is collected prior to shipping. We will hold items for 1 week if guests would like to coordinate a pickup of an item.