6/10 Okay
Mathew H.
23 Jan 2024
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Good - but book with the hotel.
I would like to emphasise that the room and the location where both lovely, but while this was the case I would recommend booking at the hotel, Oaks Pier Plaza, where the room is located.
Unlike the hotel, the room is only serviced if staying for 5 nights, I looked up the price of a similar room on the hotels website and was shocked to see it would have been cheaper if we had booked direct.
Communication with Belle Escapes could have been better, I messaged regarding if we could access the room early but never heard back. in the room we received 2 towels (one each), as there is a pool/spa on site I inquired if we could access extra towels as we didn't want to use the same for both the pool and shower. We received a response over 24hrs later and was told that they didn't supply beach towels and extra requests are at an additional cost. I inquired as to what the cost would be and never received a response.
So while the room and the location was lovely, I would recommend booking direct with the hotel as it is cheaper and comes with the added extras.
Mathew H.
Stayed 4 nights in Jan 2024
